Our #1 goal is to make you a happy customer!
Getting your order delivered on time accurately is the best way we can earn your loyalty.
are multiple touch points when creating custom merchandise; which can
open the door to errors. We double check and triple check ourselves and
each other to reduce the chance of errors. We continually fine tune our
internal processes and work collaboratively for the singular purpose to
become your go-to company for custom printed and embroidered apparel
and every order is carefully reviewed by our customer service team.
Before we move forward, we double check pricing, inventory availability,
trademark issues and review special requests you have mentioned during checkout. If we have questions or concerns we will
contact you via email and phone calls to to resolve any issues before moving forward.
new orders are assigned to an Expert Production Artist. Our team of
experts have special skill sets to create the unique production files
that we use for embellishment. Each method of embellishment requires
specialized output of the artwork files. Our proof process is really
important and we need your help to make sure we are all on the same
page. If you see anything highlighted in yellow - please pay special
attention. Remember, we will not begin production until your proof is
approved. We will remind you with phone calls and emails to keep your order on schedule.
an endless selection of styles, color and sizes making sure your order
has the correct quantity and sizes requires a triple check before
embellishment. We get an early start each day sorting and organizing
orders; we count orders twice before releasing them to "ready to go" status.
Management and Imaging is the foundation for quality printing. Careful review of film positives before screens are burned
is another opportunity to check our work.
we embroider your logo we double check that thread colors in your
design are programmed and properly coordinated to each element.
sure the print will be centered and colors are accurately registered
requires attention to detail and adherence to standards in equipment
the garment is embroidered; it's off to finishing. This is another
checkpoint for quality, inventory count and where trimming, folding and
steaming take place.
the garment is printed a quality check takes place. Double checking
image color, print location and quality. Our 3rd inventory count is
boxed and ready to go. Just a last check to make sure the weights are
adding up to what they should be and double check if addresses need
Last but not least. Delivery On Time.