Why Is My Old Image Still Showing in the Design Studio?

Changed your custom T-shirt artwork in the Bolt Printing Design Studio, but the preview is still showing your original image? This can happen when your web browser displays an older, saved version of your design instead of the updated artwork.

Fortunately, this is often a simple browser caching issue that can be resolved by refreshing the page or clearing your browser's cached images and files.

Why Does My Original Image Still Appear After I Change It?

Web browsers temporarily store images, files, and other website information in something called a browser cache.

This helps websites load faster, but it can occasionally cause older images to appear when you've made changes.

For example, if you replace a logo or upload new artwork and then click Preview, your browser may continue displaying the previous image.

This doesn't necessarily mean your updated artwork failed to upload. Your browser may simply need to load the newest version.

How Do I Fix an Old Image Showing in the Design Studio?

If your design preview isn't showing your updated artwork, try these troubleshooting steps.

Step 1: Save Your Design

Before refreshing your browser, make sure you've saved any changes you want to keep.

If available, use the Save 4 Later feature so you can return to your design without losing your work.

Step 2: Refresh Your Browser

Try refreshing the Design Studio page and reopening your artwork preview.

You can also try a forced refresh, which asks your browser to reload the page rather than relying on some previously cached information.

• Windows: Try Ctrl + F5 in your browser.
• Mac: In many browsers, Command + Shift + R performs a forced refresh.

Keyboard shortcuts can vary by browser.

Step 3: Clear Your Browser Cache

If refreshing doesn't resolve the problem, try clearing your browser's cached images and files.

1. Open your browser's Settings.
2. Find the Privacy, History, or Clear Browsing Data section.
3. Select the option to clear Cached Images and Files.
4. Confirm the action and return to the Bolt Printing Design Studio.
5. Reopen your saved design and check the preview again.

What If My Updated Artwork Still Doesn't Appear?

If clearing your browser cache doesn't solve the problem, double-check that you uploaded and saved the correct artwork file.

You can also try opening the Design Studio in another browser to see whether the updated image appears.

If you're still having trouble, contact Bolt Printing for assistance before placing your order.

For help with uploading images, see our How to Upload Artwork to the Design Studio guide.

Will Bolt Printing Check My Artwork Before Printing?

Yes. Every custom apparel order goes through our digital artwork proof approval process before production begins.

Our production artists prepare your design for printing or embroidery, and you'll receive a proof to review.

Check that your updated artwork appears correctly in the proof before approving it.

Learn more in our How to Review and Approve Your Artwork Proof guide.