Can I Cancel My Custom T-Shirt Order at Bolt Printing?

Need to cancel your custom T-shirt, sweatshirt, embroidered apparel, or other personalized product order? We understand that plans sometimes change.

Bolt Printing can cancel an order before production begins, but once your order enters production, cancellation is no longer possible. If you need to cancel, contact our team as soon as possible.

How Do I Cancel My Custom T-Shirt Order?

If you've placed an order with Bolt Printing and need to cancel it, please call our customer service team directly.

Follow these steps:

1. Call Bolt Printing: Contact us at (888) 909-2658.
2. Provide Your Order Information: Have your order number available so our team can locate your purchase.
3. Confirm Production Status: Our team will determine whether production has already started.
4. Review Your Cancellation: If your order has not entered production, it can be canceled with the applicable $15 cancellation fee.

We recommend calling as soon as you know you need to cancel. Waiting may allow your order to move into production, at which point cancellation is no longer available.

Is There a Fee to Cancel a Bolt Printing Order?

Yes. Bolt Printing charges a $15 cancellation fee when an order is canceled before production begins.

This fee applies to eligible cancellations made before your custom apparel enters production.

If production has already started, the order cannot be canceled.

Can I Cancel My Order After Production Has Started?

No. Once your order has entered production, cancellation is no longer possible.

Bolt Printing produces custom apparel specifically for each customer's order. Once production has begun, the printing or embroidery process is already underway.

If you're unsure whether your order has entered production, please contact our customer service team to check its status.

How Do I Know If My Order Has Entered Production?

If you're considering canceling an order, the best way to confirm whether cancellation is still possible is to call Bolt Printing directly.

Our team can review your order information and determine whether production has started.

You can also check your order status through the Customer Center:

1. Visit BoltPrinting.com.
2. Click Customer Center.
3. Select Check Order Status.
4. Enter your Order Number and Ship-To ZIP Code.

Checking your status online is helpful, but you must call our team to request a cancellation.

For additional instructions, visit our How to Check Your Order Status guide.

Should I Call Immediately If I Want to Cancel?

Yes. If you know you need to cancel your custom apparel order, we recommend contacting Bolt Printing as quickly as possible.

Our production process moves orders forward after artwork approval, so the opportunity to cancel may be limited.