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Frequently asked questions

Everything you need to know about ordering, artwork, shipping, and getting the most out of Bolt Printing.

How To's

What Payment Methods Does Bolt Printing Accept?

Ordering custom T-shirts, embroidered apparel, or promotional products from Bolt Printing? We offer several convenient payment options to make checkout easier for individuals, businesses, schools, and organizations.

Whether you're paying by credit card, using a school purchase order, requesting tax exemption, or having trouble completing your payment, here's everything you need to know.

Quick Answer

Bolt Printing accepts credit cards, PayPal, school/university purchase orders, and prepaid checks. Eligible tax-exempt organizations can enter their exemption information during checkout. If your credit card is declined, our team can also help you complete your order using a secure payment link.

What Payment Methods Does Bolt Printing Accept?

When placing an order through Bolt Printing's secure online checkout, you can choose from several payment options.

  • Credit Card: Pay for your custom apparel order using your credit card during checkout.
  • PayPal: Select PayPal as your payment method to complete your purchase.
  • School/University Purchase Order: Accredited schools and universities can use purchase orders with available net payment terms.
  • Prepaid Check: Select the prepaid check option during checkout.

You can also enter a valid coupon code during checkout if you have one available.

Why Is My Credit Card Being Declined?

If your credit card isn't working during checkout, there are several common reasons your payment may be declined.

Before trying again, review the following:

  • Incorrect Card Information: Double-check your card number, expiration date, and security code.
  • Billing Address Mismatch: Make sure your billing address and ZIP code match the information your card provider has on file.
  • Insufficient Funds: Your card may not have enough available funds or credit to complete the transaction.
  • Daily Spending Limits: Some debit and credit cards have transaction or daily purchase limits.
  • Bank Security Restrictions: Your bank may temporarily decline a purchase if its fraud prevention system flags the transaction.

If your card information is correct but the payment still won't go through, contact your bank or card provider to see whether the transaction needs to be authorized.

Helpful Tip: If you're using a business credit card or debit card, check whether your account has a transaction limit that could prevent larger custom apparel purchases.

How Can I Complete My Order If My Payment Isn't Working?

Still having trouble completing your payment? Bolt Printing offers a secure payment link option to help you finish your order.

Follow these steps during checkout:

  1. Continue through checkout until you reach the payment options.
  2. Select School/University Purchase Order as the temporary checkout option.
  3. In the purchase order number field, type Send Secure Link.
  4. Complete the remaining checkout information and submit your request.
  5. Our team will email you a secure payment link during business hours so you can complete your payment.

Important: Entering "Send Secure Link" is a payment assistance workaround. It does not mean your order qualifies for school purchase order payment terms.

Can Schools and Universities Pay Using a Purchase Order?

Yes! Bolt Printing accepts purchase orders from accredited schools and universities and offers net payment terms for eligible educational institutions.

This makes ordering custom school T-shirts, spirit wear, club apparel, and event merchandise easier when your institution requires a formal purchase order.

How to place an order using a school purchase order:

  1. Add your custom apparel to your order and proceed to checkout.
  2. Select School/University Purchase Order from the available payment methods.
  3. Enter your school's purchase order number in the required field.
  4. If your purchase order number isn't available yet, enter Will Provide Later.
  5. Complete the checkout process. Our team will follow up if additional information is needed.

Helpful Tip: If you're ordering custom shirts for a school fundraiser, field day, graduation, or student organization, check with your school's purchasing department to see whether a purchase order is required.

How Do I Place a Tax-Exempt Custom Apparel Order?

If your school, nonprofit, or organization qualifies for sales tax exemption, you can enter your tax-exempt information directly during checkout.

Bolt Printing's checkout process does not require you to upload a tax exemption certificate.

Follow these steps:

  1. Proceed to checkout with your custom apparel order.
  2. Check the box labeled I am a Tax Exempt Organization.
  3. Select your State.
  4. Enter your Tax Exempt Number in the appropriate field.
  5. Review your order total before completing checkout.

When applicable in your state, our checkout system will automatically remove the sales tax from your order.

Important: Tax exemption information is not saved between orders. You'll need to enter your state and tax-exempt number each time you place a new order.

Does Bolt Printing Offer Coupon Codes or Discounts?

Bolt Printing focuses on providing competitive everyday pricing for custom T-shirts, screen printing, embroidery, and other personalized apparel.

Because our regular pricing already includes quantity-based savings on many products, we rarely offer additional coupon codes.

When special promotions are available, they're more commonly associated with higher-value products such as jackets or workwear rather than already discounted bulk orders of budget-friendly items.

If you have a valid Bolt Printing promotional code, enter it in the Coupon Code field during checkout.

Helpful Tip: Be cautious of third-party coupon websites advertising Bolt Printing discount codes. Many of these codes are not legitimate. If you're unsure whether a promotion is valid, contact our team before placing your order.

How Do I Request an Invoice for My Custom Apparel Order?

Need an invoice or assistance with billing documentation for a custom T-shirt or embroidery order?

Contact our team at hello@boltprinting.com or call (888) 909-2658 for assistance.

When reaching out, include your order number and let us know what billing information or invoice documentation you need. This will help our team locate the correct order and assist you.

Still Have Questions? We're Here to Help.

Need assistance with a declined payment, school purchase order, tax-exempt checkout, or billing question? Our team is happy to help you complete your custom apparel order.

Email: hello@boltprinting.com

Phone: (888) 909-2658

For questions about an existing order, please include your order number.

Next in How To'sWhy Am I Having Trouble Placing an Order at Bolt Printing?

Still have questions?

Our support team responds within a few hours during business days. We're happy to help with quotes, custom jobs, or artwork questions.

Or call 888-909-2658, Mon–Fri 9 am – 6 pm ET.