Why Am I Having Trouble Placing an Order at Bolt Printing?

Having trouble placing an order on Bolt Printing? Whether your credit card is being declined, the website isn't responding, or you can't proceed through checkout, most ordering issues can be resolved with a few simple steps.

This guide explains how to troubleshoot common checkout problems so you can finish ordering your custom T-shirts, embroidered apparel, or other personalized products.

Why Is My Credit Card Being Declined at Checkout?

If your credit card isn't working during checkout, the issue may be related to your payment information or restrictions from your card provider.

Before trying again, check these common causes:

• Incorrect Card Details: Verify your card number, expiration date, and security code.
• Billing Address Mismatch: Make sure your billing address and ZIP code match the information your bank has on file.
• Insufficient Funds: Check that your card has enough available credit or funds to complete the purchase.
• Daily Spending Limits: Some cards have transaction limits that may prevent larger purchases.
• Bank Security Restrictions: Your bank may temporarily block a transaction if it identifies unusual activity.

If your payment continues to fail, try another credit card or contact your bank to verify that the transaction is authorized.

What If My Payment Still Won't Go Through?

If you've checked your payment information and still can't complete your purchase, our team can help you finish your order using a secure payment link.

To request a secure payment link during checkout:

1. Continue to the payment options at checkout.
2. Select School/University Purchase Order.
3. In the purchase order field, type Send Secure Link.
4. Complete the remaining checkout information and submit your request.
5. Our team will email you a secure payment link during business hours.

This option allows you to request payment assistance without qualifying for school or university purchase order terms.

You can also call our team at (888) 909-2658 for help placing your order by phone.

For more information about accepted payment methods and billing, visit our Payments, Billing & Invoices guide.

What Should I Do If the Bolt Printing Website Isn't Responding?

If the website is loading slowly, freezing, or not allowing you to continue through checkout, the issue may be related to your browser, device, or network connection.

Try these troubleshooting steps:

1. Try Another Browser: Open Bolt Printing in Google Chrome or Safari to see whether the problem continues.
2. Clear Your Browser Cache: Outdated browser files or cookies can sometimes interfere with website functionality.
3. Enable JavaScript: Make sure JavaScript is enabled in your browser settings so the Design Studio and checkout tools can function correctly.
4. Try Another Device: If you're using a computer, try opening the website on your phone or another device.
5. Change Your Network: Some work or school networks have security restrictions that interfere with certain websites. Try a personal internet connection or mobile hotspot.

Why Can't I Add My Custom Shirts to the Cart?

If you're unable to add your custom apparel to the shopping cart or proceed to checkout, make sure you've completed the required product and design selections.

Review the following:

• Product Color: Make sure you've selected an available garment color.
• Order Quantity: Enter the quantity of items you want to purchase.
• Print Locations: Choose the available customization areas where your design should appear.
• Artwork or Design: Make sure you've added text, clip art, or uploaded your own artwork in the Design Studio.
• Embroidery Artwork: If you're ordering an embroidered product, upload your logo or request assistance with preparing your embroidery design.

Once these selections are complete, try adding your customized product to the shopping cart again.

If you need help creating or uploading artwork, visit our Creating a Design in the Design Studio guide.

How Do I Fix a Shopping Cart or Checkout Problem?

Sometimes an issue with the items or selections in your shopping cart can prevent you from moving forward.

Here are a few things you can try:

1. Review Your Cart: Make sure the correct products, quantities, and customization options are included.
2. Edit Your Items: Adjust any product selections or design details that need correcting.
3. Remove Problem Items: If a particular item is causing an issue, try removing it and adding it again.
4. Check Required Information: Verify that you've completed all required checkout fields.
5. Try Checkout Again: Once your selections are corrected, attempt to proceed through checkout.

If the problem continues, contact Bolt Printing rather than repeatedly submitting an order when you're unsure whether the transaction has already been completed.

Do I Need an Account to Place an Order?

No! You don't need to create an account or log in to place an order at Bolt Printing.

You can complete your custom apparel purchase using guest checkout.

If you're having trouble logging in, you can continue shopping and complete your order without signing into an existing account.

If you need access to past orders, saved designs, or account-related information, use the Customer Center.

What Else Should I Check Before Completing My Order?

Before finalizing your order, there are a few other things you may want to review to make sure everything is correct.

• Shipping Time: Review the estimated shipping and delivery options to make sure they meet your needs.
• Product Styles: Confirm that you've selected the correct apparel styles and garment colors.
• Artwork: Double-check the design, spelling, placement, and selected print locations.
• Samples: If you're unsure about a garment's fit or feel, consider ordering a sample before placing a larger custom apparel order.
• Saved Designs: If you're not ready to order, use Save 4 Later to return to your design another time.

If you're ordering the same design on different shirt colors or styles, review each selected product and its customization options carefully before checkout.

Can Bolt Printing Help Me Place My Order by Phone?

Absolutely! If you're having trouble completing your order online, our customer service team is available to help.

You can call us during business hours for assistance with checkout, payment issues, product selections, or completing your order.

Our team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.

When contacting us, let us know what you're trying to order and describe any error messages or problems you're experiencing. This will help our team identify the issue.