As you've probably noticed, Bolt Printing takes quality seriously. On top of always trying to make the best-looking custom apparel, we have a system of checks to ensure against mistakes -- and that process begins with you.
We use samples and proofs to ensure we're on the same page. In fact, we view this step as so important that we won't start creating shirts until you've approved your proof.
But what happens if your custom shirts don't match the approved design? Or if there's a material defect with the garments? Or any number of other issues?
Although we have a detailed return policy below that covers many of the specifics, our overall approach is simple -- we'll always try to do right by you. Transparency and fairness are important to us; in fact, they're so important that they're two of our guiding principles.
When you buy from Bolt Printing, you can trust us to do the right thing.
CEO & Founder
Our custom clothing proof approval process
As mentioned, we use samples and proofs to make sure we're on the same page.
Although our team of customer care experts are amazing at what they do, a simple miscommunication can derail the process. And if we receive a file where something is missing from your design, we won't always realize something isn't there.
That's why it's vital that you check and double-check your proofs. If you have a question or concern, raise it immediately -- after all, a delay in flagging an issue can lead to a delay in production.
Above everything else, always remember we won't start production until your proof(s) are approved. If you need your order immediately, you should try to get back to us as soon as possible.
Remember: Your input is needed to make sure things turn out beautifully!
Why we require payment upfront for your custom apparel order
Our work doesn't begin when we start printing (or embroidering) your clothing. Instead, it starts from the moment we receive your order. This includes needing to reserve/order inventory and scheduling production.
On top of that, there can be a LOT of work required when readying your order for printing or embroidery -- whether it's cleaning up a design or completely rebuilding it -- which is why you're charged when placing an order.
But what if you need to cancel your customized clothing order?
Cancellations after production has begun: Once orders enter the production process, we don't allow cancellations. Orders enter the printing process as early as one business day after being placed on our website.
Cancellations before production has begun: We allow cancellations on orders that've been processed, but haven't entered production. Cancellations in this phase are subject to a 15% cancellation fee (based on the total order).
Additional custom-made clothing returns we don't allow
Because these products are custom-printed (or custom-embroidered) just for you, we can't accept a return for the following reasons:
1. Shirt style, size, or color isn't what you expected. (If you're unsure, please order a sample.)
2. Package(s) didn't arrive in time or were lost or stolen following a delivery.
3. You don't like it.
4. Samples are eligible for return, at customer expense.
But what if there's a problem (not listed above) with your custom tees?
You have 14 calendar days to Submit A Claim from the date the package was signed for. Claims are handled on a case-by-case basis.
Our dedicated customer service specialists will work with you to find a solution that is fair.
Quality Guarantee: We stand behind our custom t-shirts and other apparel
If there is a material defect or printing defect that falls outside of stated limitations, we'll offer a discount or to reprint the problem shirts (if possible). We're unable to offer a return for custom printed merchandise.
Refunds (if there's a custom-printing error, etc)
We cannot accept returns on customized goods, unless there is a printing error or garment defect that falls outside of the stated limitation that differs from the approved design proof. If you have product or service questions, please call a customer support representative at 888-909-2658.
If your return is approved, Bolt Printing will initiate a refund to your credit card. You will receive the credit within 5 to 7 business days, depending on your card issuer's policies.
Shipping terms on returned custom clothing orders
Bolt printing will be responsible for paying shipping costs on returning items (if due to material defect or printing error). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions regarding your return, contact us at 888-909-2658.