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Return Policy

Samples & proofs are important steps for us to be sure we are on the same page.

Let's Review

At Bolt Printing, we strive to ensure that goods ordered through us are always accurate and of the highest quality.  We stand by everything we sell -- 100%. If you're not satisfied with your order, neither are we. Apparel you design or orders through Bolt Printing are customized and unique just for you.

Time of Payment:

Due to the amount of work required prior to printing or embroidering and shipping of your order, you'll be charged at the time your order is placed.

Cancellations after printing has begun: Once orders of customized goods enter the production process, we don't allow cancellations. Orders enter the printing process as early as one business day after being placed on our website.

Cancellations before printing has begun: We allow cancellations on orders that have been processed, but haven't begun the production process.  Cancellations in this phase are subject to a 15% cancellation fee of the order total.

Returns:

Shirts are custom printed just for you. We cannot accept a return for the following reasons:

1.        Shirt style, size, or color isn't what you expected. If you're unsure, please order a sample.

2.        Package(s) didn't arrive in time or were lost or stolen following a delivery.

3.        You don't like it.

4.        Samples are not eligible for return.

 

You have 14 calendar days to Submit A Claim from the date the package was signed for. Claims are handled on a case-by-case basis.

Our dedicated customer service specialists will work with you to find a solution that you'll be happy with, whether that means reprinting your order at no additional cost.

To submit a claim:

Please click the "Submit A Claim" button at the bottom of this page and include the following information:

  • Order Number
  • Report Problem Experienced
  • Attach a Photo of the Defect or Printing Error

We will respond within 1 business day.

Quality Guarantee:

If there is a material defect or printing defect that falls outside of stated limitations, we'll offer a discount or to reprint problem shirts. We're unable to offer a return for custom printed merchandise.

Refunds

We cannot accept returns on customized goods, unless there is a printing error or garment defect that falls outside of the stated limitation that differs from the approved design proof. If you have product or service questions, please call a customer support representative at 888-909-2658.

Refund methods:

Credit Card: If your return is approved, Bolt Printing will initiate a refund to your credit card. You will receive the credit within 5 to 7 business days, depending on your card issuer's policies.

Check: If you pay by check, Bolt Printing will issue a check for the approved refund amount. You will receive a check within 15 business days.

Purchase Order: If you pay by purchase order, Bolt Printing will issue a check for the approved refund amount. You will receive a check within 15 business days.

Shipping:

Bolt printing will be responsible for paying shipping costs on returning items (if due to material defect or printing error). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions regarding your return, contact us at 888-909-2658 or Submit A Claim.

 

Real Reviews from Real Customers
  • Review #1 banner
    Best Deal Hoodie Sweatshirt
    We love our new logo shirts and hoodies! Our team is ready to take on the new year wearing their new gear. YAY Service and pricing are amazing. All the reps treat you like your project is number 1. Keep up the great work! The eCLOSE Institute Team
    01/03/23
    Dara
  • Review #2 banner
    Midweight Hooded Pullover Sweatshirt
    These were very nice hooded sweatshirts. As always Bolt did a great job on the shop emblem. Ordered in several sizes as some were for gifts. Order was done and sent in a few days. Love their service and will continue to order from them.
    12/21/22
    Colleen
  • Review #3 banner
    Knit-Cuff Beanie
    This our second time ordering winter hats for our employees and love it. Ordering a second time was so easy and quick. Good quality of products and very easy to order.
    12/14/22
    Morris
  • Review #4 banner
    Most Affordable Custom T Shirt
    I found Bolt online after searching for the best price. I ordered 72 shirts and 48hra later, they were at my door. Great quality and incredibly fast. Highly recommend!
    02/01/23
    Francis
  • Review #5 banner
    Long Sleeve - Garment Dyed Tee
    These shirts were such good quality and I loved the color. Also as always the customer service at Bolt was fantastic. Not to mention, the shipping time can't be beat!
    01/06/23
    Melissa