Returns Made Simple — What You Need to Know
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At Bolt Printing, quality isn’t just a goal — it’s a commitment. We take pride in delivering great-looking custom apparel, and we have a system of checks in place to help prevent mistakes. That process starts with you. We use samples and digital proofs to make sure we're aligned. In fact, we don’t begin production until you’ve approved your proof — because accuracy matters. But what if your shirts or hats don’t match the approved design? Or if there’s a defect with the garment? We cover the details below, but our guiding principle is simple: we’ll always try to do right by you. Transparency and fairness are core values at Bolt Printing. When you buy from us, you can count on that.
CEO & Founder |
At Bolt Printing, we take pride in delivering high-quality custom apparel. Every item is made-to-order, and we strive to ensure your satisfaction. However, due to the personalized nature of our products, certain guidelines apply to returns and cancelations.
Our Commitment
If there's a clear issue with your order—such as receiving the wrong item or a significant printing error—we'll make it right promptly. Our support team is dedicated to resolving valid concerns efficiently.
What Qualifies for a Return
We will address the issue if:
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You received the wrong item (e.g., not the style, type, or garment you ordered).
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Your order doesn't match the approved design.
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A decoration is severely misaligned, beyond our industry-standard tolerances.
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There is a major visual defect clearly visible from 4–6 feet away.
All return claims must be submitted within 10 business days of receiving your order.
What Does Not Qualify
As all items are custom-made, we cannot accept returns for:
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Incorrect size if the item matches what was ordered.
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Dislike of the garment color or style after receiving it.
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Design placement differences within standard tolerances.
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Minor visual imperfections that are typical in handcrafted production.
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Close-up scrutiny that doesn't reflect how apparel is worn and seen.
We encourage reviewing garment specs and size charts before placing your order.
Understanding Commercial Acceptability
Our products are crafted by skilled individuals using industrial equipment. While we aim for consistency, slight variations are normal. The apparel industry defines commercial acceptability as:
If your item looks great from a normal viewing distance of 4–6 feet, it's considered acceptable.
Our decoration tolerances are:
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±0.5" for shirts
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±0.25" for hats
This includes minor variations in decoration placement and slight inconsistencies from garment manufacturing.
Changing or Cancelling Your Order
We understand that plans can change. If you need to adjust your order, please call us or start a chat with our team immediately.
Once your order moves into the art department or begins embroidery stitch count processing, it enters production. At that point:
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Changes to size, quantity, or garment type may not be possible.
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If changes are feasible, a change order fee will apply.
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Your order will be delayed while adjustments are processed.
Speed is key. Contact us before your order reaches the production stage to avoid fees and delays.
How to Request a Return
If your item meets the criteria for a return, we're here to help. Please email support@boltprinting.com with:
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Your order number.
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A clear photo of the issue.
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A brief explanation of the concern.
We'll respond promptly with the next steps.
We're Here for You
We stand behind our work and are committed to fairness and transparency. If your issue qualifies, we'll resolve it with care—that's the Bolt Promise.
If you need further assistance or have questions, don't hesitate to reach out. We're here to ensure your satisfaction with every custom order.
