As you've probably noticed, Bolt Printing takes quality seriously. On top of always trying to make the best-looking custom apparel, we
We use samples and proofs to ensure we're on the same page. In fact, we view this step as so important that we won't start creating
But what happens if your custom shirts don't match the approved design? Or if there's a material defect with the garments? Or any
Although we have a detailed return policy below that covers many of the specifics, our overall approach is simple -- we'll always try to
When you buy from Bolt Printing, you can trust us to do the right thing.
CEO & Founder
At Bolt Printing, we strive to ensure that goods ordered through us are always accurate and of the highest quality. We stand by everything we
sell -- 100%. If you're not satisfied with your order, neither are we. Apparel you design or order through Bolt Printing are customized and unique
just for you.
Once production has begun, requests to change or cancel the order are not possible.
Once your order is in our art department, any changes to your order such as canceling, changing the garment color, size or quantity may delay
production and is subject to a 15% change order or cancel fee. The exception to this would be for an embroidered style, when the stitch count
exceeds the 5k threshold.
All merchandise has been customized especially for you. We cannot accept a return for the following reasons:
1. Product or style, size, or color isn't what you expected. If you're unsure, please order a sample.
2. Package(s) didn't arrive in time or were lost or stolen following a delivery.
3. You don't like it.
4. Samples are not eligible for return.
Our dedicated customer service specialists will work with you to find a solution that you'll be happy with, whether that means reprinting your
order at no additional cost.
Please click the "Submit A Claim" button at the bottom of this page and include the following information:
We will respond within 1 business day.
If there is a material defect that does not meet commercial use standards, we may offer a discount or to replace merchandise with issues.
We're unable to offer a return for custom printed merchandise.
We cannot accept returns on customized goods, unless there is a printing error or garment defect that
falls outside of the stated limitation that differs from the approved design proof. If you have product or service questions, please call a customer support representative at
Credit Card or PayPal Payments: If your return is approved, Bolt Printing will initiate a refund to your credit card. The refund should post to your
card within 5 to 7 business days, depending on your card issuer's policies.
Bolt printing will be responsible for paying shipping costs on returning items (if due to material defect or printing error). Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions regarding your return, contact us at 888-909-2658.