Return Policy

Samples & proofs are important steps for us to be sure we are on the same page.

Let's Review

As you've probably noticed, Bolt Printing takes quality seriously. On top of always trying to make the best-looking custom apparel, we
have a system of checks to ensure against mistakes -- and that process begins with you.

We use samples and proofs to ensure we're on the same page. In fact, we view this step as so important that we won't start creating
shirts until you've approved your proof.

But what happens if your custom shirts don't match the approved design? Or if there's a material defect with the garments? Or any
number of other issues?

Although we have a detailed return policy below that covers many of the specifics, our overall approach is simple -- we'll always try to
do right by you. Transparency and fairness are important to us; in fact, they're so important that they're two of our guiding principles.

When you buy from Bolt Printing, you can trust us to do the right thing.

Lana-Corsano-Promise

CEO & Founder

Samples & proofs are important steps for us to be sure we are on the same page.

Let's Review:

At Bolt Printing, we strive to ensure that goods ordered through us are always accurate and of the highest quality. We stand by everything we
sell -- 100%. If you're not satisfied with your order, neither are we. Apparel you design or order through Bolt Printing are customized and unique
just for you.

Cancel or requests for changes to your order after production has started:

Once production has begun, requests to change or cancel the order are not possible.

Cancel or requests for changes to your order before production has started:

Once your order is in our art department, any changes to your order such as canceling, changing the garment color, size or quantity may delay
production and is subject to a 15% change order or cancel fee. The exception to this would be for an embroidered style, when the stitch count
exceeds the 5k threshold.

Returns:

All merchandise has been customized especially for you. We cannot accept a return for the following reasons:
1. Product or style, size, or color isn't what you expected. If you're unsure, please order a sample.
2. Package(s) didn't arrive in time or were lost or stolen following a delivery.
3. You don't like it.
4. Samples are not eligible for return.

You have 14 calendar days to Submit A Claim from the date the package was signed for.

Claims are handled on a case-by-case basis.

Our dedicated customer service specialists will work with you to find a solution that you'll be happy with, whether that means reprinting your
order at no additional cost.

To submit a claim:

Please click the "Submit A Claim" button at the bottom of this page and include the following information:

Order Number
Report Problem Experienced
Attach a Photo of the Defect or Printing Error

We will respond within 1 business day.

Quality Guarantee:

If there is a material defect that does not meet commercial use standards, we may offer a discount or to replace merchandise with issues.
We're unable to offer a return for custom printed merchandise.

Refund Limitations:

We cannot accept returns on customized goods, unless there is a printing error or garment defect that
falls outside of the stated limitation that differs from the approved design proof. If you have product or service questions, please call a customer support representative at
888-909-2658.

Refund Methods:

Credit Card or PayPal Payments: If your return is approved, Bolt Printing will initiate a refund to your credit card. The refund should post to your
card within 5 to 7 business days, depending on your card issuer's policies.

Shipping:

Bolt printing will be responsible for paying shipping costs on returning items (if due to material defect or printing error). Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions regarding your return, contact us at 888-909-2658.

Real Reviews from Real Customers

Most Affordable Custom T Shirt

If you don't know, now you know. These are the pros and everyone else is trying to keep up. They know their stuff and aren't afraid to do it. Fast shipping, great customer service, great quality product. Will be coming back again

04/27/23

Bob
Midweight Hooded Pullover Sweatshirt

These were very nice hooded sweatshirts. As always Bolt did a great job on the shop emblem. Ordered in several sizes as some were for gifts. Order was done and sent in a few days. Love their service and will continue to order from them.

12/21/22

Colleen
Knit-Cuff Beanie

I started working with Lana over at Bolt last year to help with T shirts for my event. This year we decided to do beanies and once again, I am so impressed with the way bolt handles everything. I love working with Lana... she makes the whole process super easy. She answers all questions and makes great suggestions... I just feel like she really wants the best for us. What a rock star1 We love Lana and we love Bolt!!!

04/30/23

Lorain
Most Affordable Custom T Shirt

When our PTO parent found Bolt Printing to do a t-shirt printing job, I was skeptical that my expectations of quality and timeline would be met for the cost...and the whole process was so easy and seamless I was waiting for the snag...then when we had a small need for a fix I thought here is where they will be difficult...NOPE! Every step of our experience with Bolt was fantastic! Will order from them again and again!

04/17/23

Kelly
Snapback Trucker Cap - White Mesh

I was looking at multiple places to custom embroider Richardson 112 hats and cane across Bolt Printing. I kept passing them because I thought their prices and delivery times were too good to be true. That was not the case. What you see and what they offer is exactly what you get. I couldn't be more happy with the design and placement. It is crazy to believe they did it all with a picture and me picking a couple colors.

04/17/23

Cody