100% QUALITY GUARANTEE
Our #1 Goal is to make you a happy customer!
Our Quality Guarantee is straightforward.
We deliver custom printed & embroidered apparel using production files that were approved by you or your team during our proof process. If there's an unexpected* embellishment flaw or garment flaw, we'll work with you to either replace the merchandise or offer a discount if replacement is not an option.
Each new order is assigned to an expert production artist, who will create production files and email you a link to review the digital proof of your design layout. Our proofs contain important order details, including finished dimensions of image size, method of embellishment, thread and ink colors (if applicable). *Anything that requires your attention will always be highlighted in yellow. We require your written approval to begin production. The proof process is a super important step to make sure we're on the same page. Please take time to carefully review your proof. If you have questions, you can either write them in the proof needs changes space, reply to the email that your proofs are ready, or call us.
Please keep in mind that colors (garment, ink or thread) you see on a computer screen may be different than what you receive. Unfortunately, there's no way to be sure what you see is what we see (because of variations caused by computer screen settings). If you want to make sure the garment color is what you expect, please order a blank sample; this option is available on all products by clicking the orange "buy sample" button. For ink or thread colors, we are happy to provide PMS colors that are close matches.
To view the step by step process, please click here