Proof color much different than actual color, company unwilling to accept return and reprint
By Karen on February 05, 2018
Shirt color online and on proof much different than actual color. Part of the p
rinting is not very visible on the actual shirt because the actual shirt is much darker. I tried to resolve this issue in an online chat. Dialog follows:
Maddie<br>
17:18:39 Hi there. How can I help you today?<br>
Karen<br>
17:19:30 i received my order on friday, the printing looks good, but the shirt is way darker than the proof and some of the printing is not visible because of the darkness of the shirt<br>
Maddie<br>
17:19:46 Can I have an order number?<br>
Karen<br>
17:19:48 can you reprint on a different color and i'll send back the one that I got?<br>
Karen<br>
17:20:08 104966<br>
Maddie<br>
17:20:40 I'm sorry to hear about what happened 😞<br>
Maddie<br>
17:20:52 We would be able to offer a 50% discount on the shirt<br>
Karen<br>
17:21:08 but the proof and the shirt color do not match<br>
Karen<br>
17:21:17 i can just return the shirt<br>
Maddie<br>
17:22:43 It is never 100% possible for there to be an exact match between a physical shirt and a digital mock up due to screen settings/brightness/etc.<br>
Maddie<br>
17:23:04 I do have a swatch of the purple shirt in front of me and they are fairly similar<br>
Maddie<br>
17:23:30 However, we are sad to hear you were not happy with your product 😞<br>
Karen<br>
17:23:38 the shirt is much darker, for full disclosure, i will submit this chat on the review<br>
Karen<br>
17:24:06 i just want you to print on a different color, you can have the shirt back, i'm not trying to get a free shirt out of this<br>
Maddie<br>
17:24:17 We can offer a full refund then<br>
Maddie<br>
17:24:32 I can process that now<br>
Maddie<br>
17:24:57 We are sorry you were not happy with your shirt<br>
Quick ship-Great Work!-Nuff Said!!
By TyroneE on August 04, 2017
We absolutely loved the professional yet personal attention that we received for
our print job. In fact, we were so impressed with the quality of the merchandise and printing that we submitted another order! Thanks Bolt you are our new number #1
The sizes are very small. Graphic was good.
By Erin on June 20, 2017
I did check the size chart and ordered accordingly. My shirt did not fit and I'm
worried about the others fitting.
Perfect!
By KRISTINE on January 24, 2017
Excellent quality! Fast production and shipping! Thank you!!!
Loved It
By Robin on December 27, 2016
Love the shirts. Look very professional and was delivered on time if not beforeâ
¤
Bella+Canvas + 6004 / Bella+Canvas Custom T Shirts - Junior Fit.
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Product Reviews!
Sean
Verified Buyer
August 12, 2019
Loved It Loved It
TyroneE
Verified Buyer
August 04, 2017
Quick ship-Great Work!-Nuff Said!! We absolutely loved the professional yet personal attention that we received for our print job. In fact, we were so impressed with the quality of the merchandise and printing that we submitted another order! Thanks Bolt you are our new number #1
KRISTINE
Verified Buyer
January 24, 2017
Perfect! Excellent quality! Fast production and shipping! Thank you!!!
Robin
Verified Buyer
December 27, 2016
Loved It Love the shirts. Look very professional and was delivered on time if not beforeâ¤